Guide Sensmart is pleased to offer an industry-leading warranty on all thermal sensors. Our core components, including detectors and sensors, are backed by a 10-year warranty, ensuring your product will remain a reliable companion for years to come.

We also offer:

  • A 5-year warranty on all other components.
  • A 2-year warranty on accessories such as batteries, chargers, and cables.

Products purchased from Guide Sensmart Company, the official US online store, and authorized dealers qualify for our standard after-sales services. These services include a free warranty, returns and exchanges, and original factory repairs, provided you present a sales certificate or receipt.

Our after-sales service guarantee does not cover the following situations:

  1. Unauthorized modifications, disassembly, or repairs not approved by Guide Sensmart.
  2. Malfunctions or damages due to misuse, improper environments, or poor maintenance.
  3. Accidents caused by force majeure events like fires, floods, earthquakes, or lightning.
  4. Normal wear and tear during product use.
  5. Alteration, replacement, or damage to the original serial number label, absence of a serial number, or discrepancies between the product model or number on the warranty certificate and the actual product.
  6. Consumable accessories, such as batteries or protective films, that wear out naturally unless failure is due to material or process defects.
  7. Product completeness and appearance issues not raised upon acceptance.
  8. Failures or damages caused by third-party products, software, services, or actions.

Our warranty ensures repair of manufacturer defects during the specified period if the item has been used according to the user manual. The warranty excludes any external damage to the device, its casing, or adjustable parts' movements.

During the warranty period, Guide Sensmart will, at its discretion, repair or replace any optic that becomes defective from normal use. If repair is not possible, we will provide a replacement in equal or better condition.

Our warranty follows the product, not the original owner, and is tied to the sale date to the dealer or end user registration. It covers normal use and excludes cosmetic damage, normal wear, intentional damage, theft, loss, acts of God, or improper use. Any product that is modified, opened, or tampered with will void the warranty. Altered or damaged serial numbers will also void the warranty.

  • Customers must fullfill an RMA before sending their unit. Customers must ship products to Guide Sensmart USA at their own expense. Guide Sensmart USA will return the product at no cost. Returns without an RMA will not be accepted. Guide Sensmart USA is not liable for damages or loss during shipping to our facility. Products returned under warranty should be packaged securely to prevent transit damage and must include:
  1. A detailed description of the problem and error conditions.
  2. A copy of the original receipt showing the purchase date and location.
  3. Return shipping information, including the return address and contact person.

For any questions, please contact us and we will get back to you shortly.

Please note:
The period during which repair services are provided starts from the day of sale or, if undetermined, from the date of production. The warranty period for rechargeable batteries/units, including those in the package, is two years.

Begining of warranty is linked to your purchase date, therefore keep your invoice in order to justify a warranty request.

Our after-sales department is located in Dallas, Texas, ensuring a fast and hassle free replacement or repairement process.

How to make a warranty claim:

Please fill out a RMA form on this page or contact the support team repair.us@guideir.com in event of an issue that would need a warranty claim.