As per our return policy, items must be returned within 30 days of purchase, provided the device remains intact, in its original packaging, and includes all components. Please note that the warranty does not extend to mechanical damage caused by the buyer. For further details, please reach out to our support team (repair@guideir-thermal.com) or fill out a RMA Form

All in stock products will be shipped within 1 to 3 business days from our warehouse in Utah.

All orders comes with free shipping for the United States

Guide USA is proud to provide a 10-year warranty on all products censors and a 5-year warranty on all products. For more information about product warranties click here

Most of Guide USA Optics are waterproof. However, make sure that all port covers are closed and kept in their position. Waterproof rating may vary depending on the product, please check on the dedicated product page for waterproof rating.

You can buy our products directly from our website, we will ship it from our US facility, if you want to buy it from a local retailer, please send us a message and we will provide you with a list of dealers in your area

Both our thermal riflescopes TU & TR Series have been rated for a .375 H&H Mag. , with a maximum shock resistance of 6000 Joules which will allow you to use it on heavy calibers. Make sure you check this value for your cartridges before shooting.

Don't forget to focus the objective lens or eyepiece while using your product to ensure an optimal observation.

Yes, Thermal and night vision optics are legal devices in the United States. You can safely use them for your outdoor activities.

Yes you can use your optics in most of conditions (according to the waterproof rating).

But we recommend avoid using your unit at temperature exceeding +122 °F, high temperatures may damage the unit.

Products are provided with partially charged batteries, for optimal experience, please charge the batteries fully before first use.

Battery life will also depend on the products and on the condition you are using it in. Check the product's dedicated page for extra information.